Shipping policy
Thank you for shopping with Kiomi Kosmetics. We appreciate your support and are committed to getting your order to you as quickly and safely as possible.
Processing Time
Orders are processed within 2–5 business days (excluding weekends and holidays) after payment is received.
During product launches, promotions, holidays, or restocks, processing times may be extended. If there is a significant delay, we will notify you via email.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address and selected shipping method.
Delivery Times
Estimated delivery times begin after your order has been processed.
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 1–3 business days
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number.
Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Kiomi Kosmetics is not responsible for packages delayed, lost, or delivered to an incorrect address due to customer error.
If you notice an error before your order ships, please contact us immediately.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Kiomi Kosmetics is not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the shipping carrier directly before reaching out to us.
Damaged Items
If your order arrives damaged, please email us within 48 hours of delivery.
email: contactus@kiomikosmetics.com
Include:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping package
We’ll review your claim and work toward a resolution.
International Shipping
International shipping may be available for select countries.
Customers are responsible for any customs fees, import duties, taxes, or other charges imposed by their country.